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Frequently Asked Questions

Canada's wooden toy store frequently asked questions wood wood toys

 

Do you have a physical store?

Currently, Wood Wood Toys exists only in Cyberspace! We began Wood Wood Toys in 2017 with a mission to give previously loved wooden toys a new lease on life. Since then, our business has grown to include brand new products from the world's best brands and some of the coolest collectible and vintage non-wood toys of yesteryear. We don't have a physical store yet, but nothing is out of the question!

Do you offer local pickup?

If you're in the Greater Toronto Area, you can pick up your purchases from our location in the Dufferin Grove neighbourhood. 

Local Pickup/Dropoff is available for nearly all of our products. Use the code FREEPICKUP at checkout, or contact us directly to make arrangements before completing your transaction. We're looking forward to hearing from you!

What items are not eligible for local pickup? Products in the Wood Wood Toys (Imports) collection are shipped directly from the manufacturer and are not available for local pickup.

Do you offer free shipping?

All orders over $129 CAD qualify for free shipping in Canada!

Free shipping is available for US orders above $129 USD (approximate, depending on current exchange rate).

Please note that the free shipping calculation takes into account any promo codes, coupons or discount codes; the total must be greater than $129 before tax and after any discounts are applied.

What about free home delivery in Toronto?

All orders over $50 qualify for free home delivery to addresses in Toronto's west end.

We launched our free home delivery program in the spring of 2020 to help our friends and neighbours during the COVID-19 health crisis. We are strongly committed to helping Canadian families enjoy open-ended play in a safe and affordable way.

Delivery Area

During the 2020 Holiday Season, our Free Home Delivery service is available for all Toronto addresses with postal codes starting with:

  • M5
  • M6
  • M8

Do you offer gift cards?

Yes we do! Gift cards can be purchased here, simply put the intended recipient's email in the "ship to" address at checkout and the gift card code will be emailed directly to them! There are no processing fees on our cards, and they never expire!

Do you offer education pricing?

We are committed to supporting the educators, classroom support workers, daycares, drop-in centres and school programs with fair pricing and excellent products. Please contact us for more information (minimum purchase quantities apply).

Do you offer wholesale products?

We do not offer wholesale pricing on most products, but we will consider requests for quantity pricing for our own Wood Wood Toys branded products. Please contact us for more information (minimum purchase quantities apply).

When will brand XYZ be back in stock?

Visit our Stock Updates page for the latest stock availability information. 

Where will my order ship from?

Our Made in Canada collection, as well as our collections from major brands like Avdar, Brin d'Ours, Candylab, Clicques, Erzi, Grapat, Gluckskafer, HABA, Ikonic Design, Gluckskafer, Legacy Learning Academy, Manhattan Toy, Ocamora, Rock Blocks, Goose Grease, Waytoplay all ship from our Toronto warehouse, and can be delivered anywhere in North America within 5-9 business days. Additionally, our refurbished Previously Loved and Classics collections are shipped from Toronto as well. Browse our collection of locally made or shipped items here.

We believe in giving Canadian families a range of options to suit their budgets, so we also list a small collection of high quality items that ship directly from the factory to you. These items are mostly shipped from China and arrive within 21 days. All of our products indicate where they come from on the product page. If you'd like to know more, contact us!

How long will it take for my order to arrive?

Most of our products are shipped from our warehouse in Toronto, Ontario, Canada and are usually delivered within 5-9 days across Canada. Expedited shipping is available at checkout.

A small number of our Exclusives ship from our manufacturer overseas, and delivery may take up to a month, although most products are delivered in 14-21 days. Not sure if an item will arrive in time for a special holiday or birthday celebration? Don't hesitate to contact us and we'll advise you about recent delivery times for the same or similar products.

I don't live in Canada, can I still buy from you?

Yes! Because wooden toys are often heavy, international shipping rates can be expensive, but we are still happy to send our great products to wherever you are. Products with shipping restrictions are indicated in the product descriptions. Your costs will be calculated at the checkout screen.

How do I track my order?

After your transaction is completed, you will receive a confirmation email with your order details. Once your item ships you will receive a shipping confirmation email with an order tracking link. 

Please note that some standard international shipping rates do not include tracking, so please consider selecting an expedited option with tracking and insurance for your order.

What materials do you use, are your toys safe?

We love wood, and nearly all of our toys are made entirely of wood but some may have plastic or metal components. These are usually noted in product descriptions. We are an eco friendly business, and our Previously Loved toys have the smallest eco footprint; instead of consuming new materials and packaging, a re-gifted toy offers unlimited fun with a nearly invisible impact on the environment.

Our new products are produced by manufacturers who share our attitudes and philosophy, using renewable wood sources and non-toxic or organic paints and dyes, and as little paper/plastic packaging as possible. Wherever we can, we put the planet first.

Our Made in Canada products are all made by hand with Canadian wood and non-toxic paints, dyes and finishes. In most cases, water-based classroom grade acrylic paint is used. While these products are safe and pose no risk to mouthing infants, we do not recommend that any wooden toy be used as a teething toy unless specifically designed for that purpose.

For more information, please visit our Toy Safety page.

What if I don't like my product?

We are proud to offer a full 30 day refund policy, starting with the date you receive your order (or December 25th for holiday purchases and gifts). If you're unhappy for any reason, ship the item(s) back to us and we will refund your money. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in any original packaging supplied with the product. Find out more here.

Ready to submit a return request? Visit our Returns Processing Portal.

What if the price drops after I buy it?

We offer full 30 day Price Protection for any purchase made through our website. If you see that the price has gone down within 30 days of your purchase, contact us and we will credit you the difference. 

My purchase is a gift! Can you leave out the invoice/waybill/confirmation etc?

As a general rule, we don't include any paper invoicing in our packaging. We like trees, so we do everything via email! If you'd like, we can include a personalized card with any order - just make sure that you get in touch with us before the order ships!

Do you buy wooden toys?

We do not currently accept requests from individuals or organizations seeking to sell their previously loved wooden toys, but we would be happy to refer you to a worthy charity in your community that may be happy to receive your gently loved donation!

Got a question that isn't answered here? Get in touch with us via email and we'll respond as soon as possible! We know that you have many choices about where to shop, and we want to give you ever reason to shop with us. We're looking forward to hearing from you!