Frequently Asked Questions
Do you have a physical store?
Currently, Wood Wood Toys exists only in Cyberspace! We began Wood Wood Toys in 2017 with a mission to give previously loved wooden toys a new lease on life. Since then, our business has grown to include brand new Exclusive products and some of the best collectible and vintage non-wood toys of yesteryear. We don't have a physical store yet, but nothing is out of the question!
Do you offer local pickup?
If you're in the Greater Toronto Area, you can pick up your purchases from our location in the Dufferin Grove neighbourhood. In some cases, local drop-offs can be arranged as well.
Local Pickup/Dropoff is available for our Previously Loved and Made in Canada collection. Use the code FREEPICKUP at checkout, or contact us directly to make arrangements before completing your transaction. We're looking forward to hearing from you!
Do you offer gift cards?
Yes we do! Gift cards can be purchased here, simply put the intended recipient's email in the "ship to" address at checkout and the gift card code will be emailed directly to them! There are no processing fees on our cards, and they never expire!
Why are your prices lower than comparable retailers?
Our goal, from the very beginning, has been to offer Canadian families a great product at a great price. We began by restoring and reselling lightly used wooden toys, and expanded to include the best products from Canada and around the world. Wherever possible, we ship directly from our manufacturing centers to eliminate waste and reduce overhead costs. We skimp on everything except product quality and customer service to make sure that your family budget goes as far possible!
Do you offer wholesale products?
Because many of our previously loved items are available in limited quantities, we cannot offer bulk or wholesale pricing on any of those items. In some cases, we can offer wholesale pricing to retailers interested in stocking our Exclusives, please contact us for more information (minimum purchase quantities apply).
Where will my order ship from?
All Previously Loved and Made in Canada items are shipped from our warehouse in Toronto, Ontario, Canada. Unless otherwise specified, we ship our brand new Exclusive products directly from the manufacturer to cut down on packaging and transportation waste and to keep the price down. Depending on the item, it may ship from Canada, Europe or China. If you'd like to know more, contact us!
How long will it take for my order to arrive?
Our Previously Loved and Made in Canada products are shipped from our warehouse in Toronto, Ontario, Canada and are usually delivered within 5-9 days across Canada. Expedited shipping is available at checkout.
Unless otherwise indicated, our Exclusives ship from our manufacturer overseas, and delivery may take up to a month, although most products are delivered in 14-21 days. Not sure if an item will arrive in time for a special holiday or birthday celebration? Don't hesitate to contact us and we'll advise you about recent delivery times for the same or similar products.
I don't live in Canada, can I still buy from you?
Yes! Because our Previously Loved items are often heavy, international shipping rates can be expensive, but we are still happy to send our great products to wherever you are. Products with shipping restrictions are indicated in the product descriptions. Many of our Exclusives are shipped from the fabricator, so international shipping rates are generally comparable to the rates we quote for Canadian orders. Your costs will be calculated at the checkout screen.
How do I track my order?
After your transaction is completed, you will receive a confirmation email with your order details. Once your item ships you will receive a shipping confirmation email with an order tracking link.
What materials do you use, are your toys safe?
We love wood, and nearly all of our toys are made entirely of wood but some may have plastic or metal components. These are usually noted in product descriptions. We are an eco friendly business, and our Previously Loved toys have the smallest eco footprint; instead of consuming new materials and packaging, a re-gifted toy offers unlimited fun with a nearly invisible impact on the environment.
Our Exclusives are produced by manufacturers who share our attitudes and philosophy, using renewable wood sources and non-toxic or organic paints and dyes, and as little paper/plastic packaging as possible. Wherever we can, we put the planet first.
Our Made in Canada products are all made by hand with Canadian wood and non-toxic paints, dyes and finishes. In most cases, water-based classroom grade acrylic paint is used. While these products are safe and pose no risk to mouthing infants, we do not recommend that any wooden toy be used as a teething toy unless specifically designed for that purpose.
What if I don't like my product?
We are proud to offer a full 30 day refund policy, starting with the date you receive your order (or December 25th for holiday purchases and gifts). If you're unhappy for any reason, ship the item(s) back to us and we will refund your money. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in any original packaging supplied with the product. Find out more here.
Ready to submit a return request? Visit our Returns Processing Portal.
What if the price drops after I buy it?
We offer full 30 day Price Protection for any purchase made through our website. If you see that the price has gone down within 30 days of your purchase, contact us and we will credit you the difference.
My purchase is a gift! Can you leave out the invoice/waybill/confirmation etc?
As a general rule, we don't include any paper invoicing in our packaging. We like trees, so we do everything via email! If you'd like, we can include a personalized card with any order - just make sure that you get in touch with us before the order ships!
Do you buy wooden toys?
We do not currently accept requests from individuals or organizations seeking to sell their previously loved wooden toys, but we would be happy to refer you to a worthy charity in your community that may be happy to receive your gently loved donation!
Got a question that isn't answered here? Get in touch with us via email and we'll respond as soon as possible! We know that you have many choices about where to shop, and we want to give you ever reason to shop with us. We're looking forward to hearing from you!